FAQ
Frequently Asked Questions
About Our Products
What materials are your products made from?
Our apparel is made from high-quality, comfortable fabrics. Specific material details are listed on each product page. All products are designed for durability and everyday wear.
Do your products run true to size?
Yes, our products generally run true to size. We provide detailed size charts on each product page to help you find the perfect fit.
Ordering
How long does production take?
All items are made to order and typically take 2-5 business days to produce before shipping. You will receive tracking information once your order ships.
Shipping and Delivery
Where do you ship?
We currently ship Australia-wide.
How long will shipping take?
Australia: 5-8 business days after production. Items take 2-5 business days to produce before shipping begins.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email so you can follow your package's journey.
Returns and Exchanges
Can I return or exchange items?
Because each item is made to order, we cannot accept returns or exchanges unless there is a defect or error on our part. Please review our full Returns and Refunds policy for details.
What if my item arrives damaged or defective?
We are so sorry if that happens! Please contact us within 7 days of receiving your order with photos of the issue, and we will make it right with a replacement or refund.
Care Instructions
How do I care for my Mamacita and Crew products?
Machine wash cold, inside out. Tumble dry low or hang to dry. Do not iron directly on the design.
Contact and Support
How can I contact you?
We would love to hear from you! Email us at hello@mamacitaandcrew.com or use our contact form. We typically respond within 24-48 hours.
Can I see examples of your products?
Yes! Follow us on Instagram @mamacitaandcrew to see real mamacitas wearing our products.
Do you offer wholesale or bulk orders?
Yes! If you are interested in bulk orders for events, baby showers, or retail, please contact us at hello@mamacitaandcrew.com for special pricing.
Still have questions?
We are here to help! Contact us at hello@mamacitaandcrew.com and we will get back to you as soon as possible.