Privacy Policy

Privacy Policy

Last updated: March 2026

At Mamacita & Crew, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

Personal Information:
When you make a purchase or create an account, we collect:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely through our payment provider)

Automatically Collected Information:
When you visit our site, we automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of visit
  • Referring website

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Send shipping and tracking information
  • Respond to your inquiries and customer service requests
  • Send marketing emails (only if you opt in)
  • Improve our website and products
  • Prevent fraud and ensure security
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers:
We work with third-party companies to help us operate our business:

  • Shopify (our e-commerce platform)
  • Payment processors (to process transactions securely)
  • Print-on-demand suppliers (to fulfill your orders)
  • Shipping carriers (to deliver your orders)
  • Email service providers (to send order confirmations and marketing emails)

Legal Requirements:
We may disclose your information if required by law or to protect our rights.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyse website traffic and usage
  • Provide personalised content and ads

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

Marketing Communications

If you opt in to receive marketing emails, we may send you:

  • New product announcements
  • Special offers and promotions
  • Tips and inspiration for celebrating your crew

You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us at hello@mamacitaandcrew.com.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payment information is processed securely through our payment provider and is not stored on our servers.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil orders and provide customer service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request a copy of your data

To exercise these rights, please contact us at hello@mamacitaandcrew.com.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

Our website is operated from Australia. If you are accessing our site from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@mamacitaandcrew.com
Business Name: Mamacita & Crew

We're committed to protecting your privacy and ensuring you feel safe shopping with us.